Free UK standard delivery on over £25

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Returns

We're so sorry to hear that you are not happy with our Products.
If you would like to return an item you can do so within 30 days of the delivery date.

To return your order please send it to the following address and make sure you include a slip with your order number inside.

KODDY Returns,
Unit 242, Kingspark Business,
UK Linkers LTD,
KT3 3ST


*Only products returned in a new and unused condition and in their original packaging will be refunded. 


Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.  

You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. If this occurs please Contact Us.

Original postage costs will not be refunded unless an item is damaged or faulty. If you spent over £25 and qualified for free UK delivery, we will deduct £2.95 when part of the order OR the whole order is returned (if this means the new order subtotal is below £25). This is to cover our initial delivery fee and the processing of the return. If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.

Orders

Below are some of are common questions about orders

Cancellations

To cancel an order, please contact us as soon as possible after placing your order.

Unfortunately, due to the speed at which we produce the design you selected, it is often not possible to cancel the order.

Can I exchange my item?

Of course! We send replacements out free of charge once we have received back your incorrect item.

Please send your order back to the address below including a note with your name, order number and your exchange request.

KODDY Returns,
Unit 242, Kingspark Business,
UK Linkers LTD,
KT3 3ST

Please keep an eye on your emails as we will email you if there are any issues with your exchange.

What should I do if my order has not arrived?

If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please Contact Us.

On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement.

Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.

Products

Below are some common questions about our products

How to clean a clear phone case

To clean a clear phone case, follow these simple steps:

  1. Remove the phone case from your phone.
  2. Mix warm water and mild soap in a small bowl.
  3. Use a soft cloth or toothbrush to gently scrub the case, focusing on any stains or discoloration.
  4. Rinse the case thoroughly with water and dry it completely with a soft towel.
  5. Let it air-dry fully before placing it back on your phone.

Avoid using harsh chemicals, as they can damage the phone case's material.

What is a magsafe phone case

A MagSafe phone case is a specially designed case for iPhones that supports Apple's MagSafe technology. It contains built-in magnets that align perfectly with the iPhone’s MagSafe system, allowing for secure attachment to MagSafe chargers and accessories like wallets or stands, without needing to remove the case.

What is a bumper phone case

A bumper phone case is a protective case that covers only the edges and corners of a smartphone. It typically has a raised frame that absorbs impact from drops, leaving the front and back of the phone exposed. Bumper cases provide drop protection while maintaining the phone's original look and feel. They’re great for users who want minimal bulk but still want to protect the most vulnerable parts of their device.

What is a military grade phone case

A military-grade phone case is designed to meet military drop-test standards for durability and protection. Typically certified to MIL-STD-810G, these cases are built to withstand extreme conditions, including drops, shocks, vibrations, and sometimes even dust or moisture. They offer enhanced protection through features like reinforced corners, shock-absorbent materials, and multi-layer designs, making them ideal for those who need extra defense for their devices in tough environments.

How to check iphone version

To check the version of your iPhone, follow these steps:

  1. Open the Settings app on your iPhone.
  2. Scroll down and tap General.
  3. Tap About.

In the "About" section:

  • Software Version shows the iOS version installed on your device.
  • Model Name shows the iPhone model you have.

For the exact model number, look under Model Number in the same section.

How do I prevent my clear phone case from turning yellow?

To prevent your clear phone case from turning yellow, follow these tips:

  1. Choose High-Quality Materials: Opt for phone cases made from high-quality materials like TPU (thermoplastic polyurethane) with UV resistance, as they are less likely to yellow compared to cheaper materials.
  2. Regular Cleaning: Clean your phone case regularly using a mixture of warm water and mild soap. You can also use rubbing alcohol or baking soda for tougher stains. Avoid harsh chemicals like bleach, which can damage the case.
  3. Keep Away from Heat and Sunlight: Prolonged exposure to direct sunlight or high temperatures accelerates the yellowing process. Keep your phone away from direct sunlight when possible.
  4. Avoid Contact with Oils and Dirt: Oils from your skin, makeup, or food can contribute to discoloration. Clean the case frequently, especially if it gets in contact with these substances.
  5. Use UV-Resistant Sprays or Protectants: Some sprays can provide additional UV protection, helping to slow down the yellowing process.

These steps can help maintain the clarity and appearance of your phone case for a longer period.

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